Target Audience: All levels of employees
Course Summary:
Surviving The Jungle of Difficult Team
Members (Dealing With Challenging People) is designed to improve
your fundamental ability to deal with the challenging behaviors
we commonly associate with “difficult people”. The
workplace has become increasingly stressful and diverse in its styles
of interaction and individual needs and wants. This workshop
helps build
strategies for new behavioral changes needed to “get through” most
difficult
situations.
Objectives:
- To learn to identify a set of challenging workplace
behaviors
- To understand where behavior can be effectively
changed.
- To review one’s own challenging behavior.
- To link style with challenging behavior so as to better
appreciate
some of the positive elements of each person.
- To build strategies to appropriately deal with challenging
workplace
behaviors
Agenda:
- Introductions
- What is Challenging Behavior in the Workplace?
- What Behavior Can Be Changed?
- Challenging Behavior Types
- Links With Style
- Building Strategy
- Action Planning
Duration: 1 day
