Course Summary:
All teams struggle from time to time from analysis paralysis, action
anxiety, or the dreaded "this old meeting." Teams are all about
achieving synergy of its members, so why do we often feel stuck in the
same old ineffective team processes? In this workshop, you will learn
interactive, creative, timesaving team-based tools and techniques for
quickly and actively solving problems and analyzing solutions. Over fifteen
tools are learned and practiced using real work examples to ensure
mastery in their implementation.
Objectives:
Given the "Double Diamond" Problem Solving Model, the
participants will be able to understand and use a systematic approach
to creative and critical approaches to problem identification/ cause
analysis and solution analysis.
Given practice of an integrated set of problem solving/decision
making tools, participants will be able to demonstrate effective use of
these tools, as well as, apply them to specific business applications.
Participants will improve their ability to communicate "how" and
"why" they arrived at recommended resolutions to issues and problems.
Agenda:
Introduction to Problem Solving and Solution Analysis Model
Problem Recognition/Cause Analysis Process Overview
Short Cut Tools Overview & Practice
Case Study: Causal Analysis
Application of Problem Recognition/Cause Analysis
Solution Analysis/Decision Making Process Overview
Solution Generation Tools
Solution Analysis/Decision Making Case Study
Application of Solution Analysis/Decision Making Tools
